Terms & Conditions

Definitions

A. "You" and "your" and “Buyer” refer to the person who buys or has agreed to buy goods from us.

B. "We", "our" and "us" or “seller”  refer to Portobello Home and Garden, our employees.

These Terms and Conditions NONE  shall in full or part override or affect your statutory rights.

Agreement Terms

The terms of this agreement cannot be changed without the agreement of the other. If you require any changes, please make sure that you ask for these to be put in writing(email or letter). This is to ensure a limitation on problems that may arise surrounding what you have agreed and what is expected of us.

Order Dispatch Timing

Although we cannot specify the exact date of delivery at the time that you place your order,We aim to dispatch all items within 10 business days and suggest a further 5 business days for delivery(to mainland UK)

A member of the sales team soon after the confirmation of your order to give you an expected delivery date or an approximate waiting time. If events or circumstances outside our control (weather, industrial action etc) affect the original estimated delivery date beyond a reasonable time, we will inform you.

Delivery Terms

We endeavour to  reasonably  meet the date given for delivery. In the event of our failure to deliver due to unforeseen circumstances beyond our control, we will contact you immediately when we become aware of the problem and arrange an alternative delivery date, within ten working days of the original  date.

Please check the packages are intact BEFORE accepting delivery – any visible external damage should not be signed for,this is also relevant for palletised deliveries. Once signed for, Portobello Home And Garden  does not accept any liability for goods damaged in transit.

 Should you permit  the driver permission to enter your property with an item of furniture, this is under your permission and we will not be made responsible for any accidental damage made to the goods or inside the property.

 You should inform us of any faults that you have found with the item or its packaging as soon as you take delivery and you may be asked to provide photographic evidence of the fault(s) before we re-deliver a new item.

Please tell us as soon as you can if there are likely to be any problems that may affect your delivery. We will not deliver any goods if access is denied or is not possible in a safe manner.

 Where a failed delivery results from circumstances within your control you (the buyer) will e responsible for a  charge for redelivering the goods. In any event, if delivery is not possible, we will arrange with you, to make a delivery to another address and/or on another date.

In most cases the delivery driver will not be able to offer a revised delivery time or date on site because of pre-booking lists,and you should contact customer services ASAP. We will attempt to arrange a new delivery schedule ASAP after the originally failed attempt.

Refund Policy

If you for any reason decide that you do not want any item which has been delivered then, provided that it is returned to us in its original and unused condition including in its original packaging, within 7 days of delivery, we will exchange it or offer a refund.

Return postal costs on all unwanted goods is the buyers responsibility ,this does not apply for damaged goods.

Please return the unwanted goods to:

PBHG, Unit 4, Woodcroft, folkes lane, Upminster, Essex, RM14 1TH

We recommend you use a tracked delivery method, as we cannot be held liable for missing or damaged goods (we can arrange the collection at cost,please contact).

This guarantee is in addition to and does not affect your statutory rights. If you post the item to us, we will endeavour to send you a replacement or refund your payment, within 14 days

Price

The price is in GBP,£,Sterling and is agreed at the time the contract is made and includes Value Added Tax and other taxes, duties and Delivery to mainland UK(Scottish Highlands, Offshore Islands and All Other Parts Of The UK Are Subject To A Paid Subsidy).

Payment Terms

A. Full payment of goods is expected at the time of entering this agreement or before delivery.

B. Payment for goods to be delivered within the United Kingdom MUST  be by cleared funds prior to delivery, or delivery will be delayed until payment is received. Acceptable methods of payment are cash, bank transfer, bankers draft, cheque, credit card and debit card, but please note that sufficient time must be allowed for bankers drafts and cheques to clear prior to delivery.

C. If you wish goods to be delivered outside the United Kingdom, please discuss payment with customer services. Payment must be in full and in GBP Sterling.

D. To protect your security and to prevent credit card fraud where possible, we reserve the right for proof of ID on all purchases.

E. If the delivery and billing address are different, or to enable us to carry out necessary security checks, we reserve the right to be provided with two proofs of address, which would ideally come from utility bills e.g. council tax, gas, electric, etc. We can only accept originals - NOT copies.

Ownership

The goods remain our (Portobello Home And Garden) property until full payment has been received by us at which time ownership passes to you.

 You will be responsible for the care of the goods once you have received delivery of them(ownership).

Delivery Policy

It is our policy to deliver goods to you as quickly as we can. In return we expect you to assist us to arrange the delivery date promptly once you are advised that the goods are available. We would normally expect you to confirm with us a mutually acceptable date for delivery within  three business days of you being notified that the goods are ready for dispatch. 

Data Protection

Please note that the provision by you of personal data on this form infers your consent to the transfer of details relating to your purchase  including,but not limited to your name address and telephone number to the warranty dispatch and between any other authorised party involved in processing any subsequent claim that you may make. We will also be entitled to use personal data held by us for accounting, statistical or marketing purposes or other reasonable purposes connected with our business.

Credit Card Security

All Phone Orders credit card numbers are destroyed immediately after order is placed to ensure the your card security

Products/Product Information

The information contained in our website is intended for guidance only and products and the listed prices described in it are subject to change without notice.

 We try to make sure that all information on the Website, including descriptions of our Goods, and listed prices, are accurate and correct at all times.

We aim to check all entries to the website, but  mistakes do happen. We aim to resolve all information errors on the Website ASAP, and if we reasonably think that such an error has affected the purchase of goods we will try to let you know.

We will not be liable to you for any errors on the Website.


We reserve the right to withdraw any offers without prior notice.

 Website function

We cannot guarantee that our website will be compatible with all hardware and software which may be used by all web visitors. If you experience any difficulty using our website, please contact customer services. 

Severability

Each of these terms is severable. Meaning that if one term is not considered to be legally enforceable, that will not necessarily mean that the other terms are not enforceable.

Limitations

Issues that may arise that we will not pay for:-

A. Reasonable wear and tear or damage caused by negligence and/or improper use (unless it is our suppliers' or our own negligence or improper use).

B. Damage that occurs as result of repairs or alterations made without our approval.

C. Loss or damage relating to your business.